Privacy Policy
Introduction
We value your privacy and are devoted to safeguarding your personal data. This policy outlines our data collection and handling processes and your rights concerning your data.
What We Collect
Our sites automatically gather analytics and log data from your web browser when you visit. This data includes your IP address, browser type and version, visit time and date, the pages you browse, and other visit details. When you contact us, we request basic information such as your name and email address. This information is considered personally identifiable. We request it to know who we are communicating with. When you work with us, we ask for information about your business, operations, customers, and audience. While most of this information is publicly available, we may also ask for confidential information to ensure the best possible outcome for our work with you.
Legal Bases for Processing
We process information lawfully, fairly, and transparently. We only collect and process your information where we have legal bases for doing so. As a digital agency, this means we collect and use your information only where:
It's necessary for a contract you are a party to:
It's necessary to take steps at your request before entering into a contract with you;
It satisfies a legitimate interest, like research and development, marketing and promoting our services, and protecting our legal rights and interests;
You give us consent to do so for a specific purpose (like subscribing to our email newsletter); or
We need to process your data to comply with a legal obligation.
If you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time. However, this won't affect any processing we've already done. We retain information for our records and to make future transactions easier. If necessary, we may retain your personal information for compliance with a legal obligation or to protect your vital interests or the vital interests of another person. While we retain this information, we will protect it using commercially acceptable means to prevent loss, theft, and unauthorized access, disclosure, copying, use, or modification. We should note, however, that no form of electronic transmission or storage is entirely secure, and we cannot guarantee absolute data security.
How We Collect and Use Information
We collect, hold, use, and disclose information for the following purposes:
To provide creative services and client support;
To respond to sales and project inquiries;
To process payments;
To enable you to access and use our website, associated applications, and associated social media platforms;
For internal record-keeping and administrative purposes;
For analytics, market research, and business development, including operating and improving our website, associated applications, and associated social media platforms; and
To comply with our legal obligations and resolve any disputes that we may have.
We don't publicly disclose specific data but may compile and share aggregated and anonymized versions of this information, for instance, in business performance reports. If you are a current or former client or partner, we may use your details to contact you via our newsletter, keeping you informed about what's happening. You are free to opt out of this correspondence at any time, using the "unsubscribe" link provided in the emails.
Disclosure of Personal Information to Third Parties
We may engage third-party providers to support the delivery of our services, such as DNS management, web hosting, and Google Analytics. We will comply with government and law enforcement requests for data, as required by law, in connection with any actual or prospective legal proceedings, or to establish, exercise, or defend our legal rights. We do not sell or rent your personal information to marketers or third parties.
International Transfers of Personal Information
The data we retain is stored and processed in the province where our headquarters are located, and/or where we and our third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.
Cookies
A cookie is a small piece of data that our website stores on your computer and accesses each time you visit so we can perform certain functions and understand how you use our site.
Business Transfers
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.
About This Policy
This privacy policy only covers our own collecting and handling of data. We only work with partners and third-party providers whose privacy policies align with ours; however, we cannot accept responsibility or liability for their respective privacy practices. Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices. At our discretion, we may update this policy to reflect current acceptable practices. We will take reasonable steps to let users know about significant changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around data and personal information. If you have any concerns or questions about how we handle your data and personal information, feel free to contact us via our contact page.